ABOUT

TERMS

Booking & Cancellation Policies

You may cancel free of charge until 14 days before arrival, after which you will be charged the entire amount.
If you don’t show up, you will be charged the total price.
You will be required to do a bank transfer of 50% of the total amount payable within 3 days of enquiry to secure your booking.
The remaining 50% will be payable via bank transfer before 14 days of your arrival.
We accepts all types of credit/debit cards, net banking, UPI and cash.
*In case of covid-related cancellation, within 14 days, bookings may be transferable within the next 6 months, depending on availability and subject to change in tariff.

Child Policies

Children of all ages are welcome.
Children, aged 7 and below stay free of charge (up to a maximum of 2 children); however, will be charged INR 1000/- per night on use of an extra bed.
Any child aged 8 years and above will be treated as an adult with charges as applicable.
Any additional guest, adult/child above 8 years, will be charged Rs 2000/- per night, inclusive of breakfast.
It should be noted, we don't have a provision for an extra bed in Mountain view house

Dining

At Vanilla County our dining is a bit different from hotels and resorts; firstly our dining is exclusively for our in-house guests only. Our efforts at the property have been to provide an experience that is closer to a local home than that of a hotel; we don't have menu cards and the menu depends upon the availability of resources from the farms.
We request our guests to advise us on any food restrictions or preferences in advance.
We don't have room service.
Outside food and self-cooking are not allowed on the property.
Breakfast timings are 8:30-10:00 AM, Lunch 1:00PM -2:30PM, Dinner 7:30 PM-9:30 PM.
Advance booking is needed for lunch and dinner.
Welcome drinks and Afternoon tea is complimentary.

Check-in & Check-out

Check-in: After 1300 hrs IST
Check-out: Before 1100 hrs IST

Guests are required to show photo identification upon check-in.
Please note that all Special Requests are subject to availability and additional charges may apply.

House rules

We are purely a family friendly property and we don’t entertain bachelors or unmarried couples.
We don’t tolerate any sort of parties or gatherings at Vanilla County without prior permission.
The property turns to quiet hours from 10PM to 7 AM, any sort of activities that produces loud noise is strictly prohibited considering our guests as well as the surroundings.
Usage of any kind of illegal drugs and weapons are prohibited in the property and strict action will be taken in case of violation of the terms.
All rooms are designed as non-smoking rooms; however, ashtrays are available outside the rooms.
The management is not responsible for any damage or loss of any personal belongings of guests.
Guests are responsible for any damage or loss caused to the property and amenities, and should be willing to bear the cost of damages.
All guests are responsible for their own safety and security while participating in any indoor or outdoor activities including off-road trips, rock pool visits, plantation walks, etc.